We may disclose your information:

To third parties in order to fulfill our contractual obligations and/or provide Services.

We disclose information about you to third parties to provide Services that you request or to fulfill the terms of a contract between you and us. We need to disclose this information to adequately perform the terms of the contract between us and you.
We may disclose your information to our local service providers, such as maintenance technicians, contractors, and housekeepers, to allow us to provide services you request and that we are contractually obligated to provide. We might also authorize our local service providers to collect information on our behalf. If you are staying in a property reserved through Casago, this information may include your full name, the names of other guests, and your telephone number or email address. If we provide you with rental management services or rental marketing services, this information may include your full name and the names of any other owners or contacts you have designated, your telephone number, your email address, the address of the property we are managing or marketing, and your mailing address.
We may disclose information about you to Casago franchisees for the purposes described in this Privacy Policy, including for the purposes of completing a booking reservation, managing and coordinating your stay at Casago franchisee properties, and to comply with the franchisees’ own legal obligations, including maintaining books & records. When Casago franchisees use such information, they do so for their own purposes and as independent data controllers.
We might also disclose your contact information to Casago franchisees, property managers, property owners, and service providers to allow them to respond directly to your reviews and questions. We may disclose your information to third parties who provide services to us in connection with a booking. These third parties may provide services related to payment processing; access to property; fraud prevention, identity verification, and risk assessment; and anti-money laundering compliance. These providers’ access to your information is limited to the information they reasonably require to perform specific tasks on our behalf, and they are contractually bound to use it only for purposes for which it is disclosed.
Service providers may be located inside or outside of Europe. In particular, we may use service providers located in Europe, Asia, North America, and South America.
Some resorts, community associations, government entities, property owners, or other third parties may require us to provide guest information in connection with a specific reservation for a property under their control or jurisdiction. We disclose information to these third parties to the extent it is legally required or that those parties require us to do so as a condition of the rental. This information may include your full name and age, the names and ages of other guests, your telephone number, your address, your government-issued identification (such as a driver’s license or passport number), and vehicle information such as make, model, and license plate number. In some jurisdictions we are required to disclose guests’ full names, contact information, and transaction information related to a rental stay to the owner of the property.
We provide your information to third parties at your direction or request. For example, we will provide your information to a third party if you ask us to do so to facilitate the resolution of a dispute.
For clarity, if you authorize us to send you text messages, we will not sell or disclose that consent to third parties so that third parties can send you their own promotional or marketing texts. We otherwise do not sell or disclose your mobile phone number to third parties for their own promotional or marketing purposes except as directed by you.

With third parties in order to offer additional services.

We may disclose information about you to local third-party business partners who may offer additional services in connection with a property you have booked. For example, we may provide your name and email address to a company that offers concierge services for the property you have booked.

With a subsidiary or affiliated company.

As allowed by applicable law, we may disclose your information to a Casago subsidiary or other affiliated company under common ownership or control. Unless the subsidiary or affiliated party adheres to its own privacy policy, the terms of this Privacy Policy will apply to such information sharing.
If you book a stay in a state or country other than your state or country of residence, or if you contract with us for us to provide rental management services in a state or country other than your state or country of residence, your information will be disclosed to the Casago entity that manages the property in that state or country. Regardless of your state or country of residence, your information may be disclosed to Vacasa LLC, which provides technical, business, administrative, and customer support services to other Casago subsidiaries and affiliates and to Casago International LLC, which provides marketing and other services to Casago franchisees. This data disclosure is necessary to perform the terms of the agreement between us and you and is further based on our legitimate interests in providing Services globally.

In connection with a sale, merger, or change of control.

We may disclose information in connection with the sale of all or part of our business, a merger, a change of control, or a reorganization, or in contemplation of any of these events (for example, as part of the due diligence process). Any entity that buys us or any part of our business, or any successor entity following a merger, change of control, or reorganization, will have the right to use your personal information, but only as permitted in this Privacy Policy unless you agree otherwise.

To comply with the law, respond to legal requests, resolve disputes, prevent harm to persons or property, and protect our rights.

We may disclose your information, including your personal information, to a court, law enforcement agency, government agency, or other authorized third party in response to a court order, subpoena, warrant, or other legal process or legal requirement, or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding alleged, suspected, or known illegal activities or any activity that may expose us, you, or any third party on whose behalf we act to liability; (2) comply with our legal obligations; (3) comply with legal process and to investigate, respond to, or defend ourselves against any claims or allegations asserted against us; (4) comply with or respond to an audit conducted by a government agency; (5) enforce our Terms of Service or the terms of any agreement between us and you; (6) prevent or mitigate harm to persons or property; or (7) exercise or protect our rights, the rights of our employees, the rights of third parties on whose behalf we act (such as the owners of properties we manage or market), or the rights of the public.
We may attempt to notify you about a legal request or demand for your personal data, where we reasonably believe that notification is appropriate, except where (a) disclosure is prohibited by applicable law or by the terms of the legal process or court order we receive, (b) where the request is an emergency, or (c) we believe providing notice would be futile, would create or increase a risk of harm to persons or property, or would create or increase a risk, or prevent the detection of fraud. We may dispute legal demands in instances where we believe a request is overbroad or lacks proper authority. However, we do not undertake to provide notice of every request or challenge any legal demand.

With vendors that perform services on our behalf.

We may disclose your information to vendors or other service providers that provide us with services or software. For example, we may provide your contact information to operators of communication or marketing platforms so that we may use their platform software to communicate with you. We might disclose information to a business partner who is running a joint promotion with us or who provides a product or service in partnership with us. We may disclose information to our outside auditors in connection with their auditing services.

With advertising partners, social media platforms, and advertising publishers.

Where permitted by applicable law, we may use certain personal information about you, such as your email address, to hash and share it with advertising publishers such as Facebook or Google to generate leads or otherwise promote our Services. We carry out these activities based on our legitimate interest in conducting marketing activities to offer you services that may be of interest to you. You may ask us to cease using your email address for these marketing activities by submitting a request through our Data Request Form, if applicable, or via privacy@vacasa.com.

To obtain government permits and to collect and remit taxes.

We may share identifying information regarding your property with a government entity or agency in connection with applying for, obtaining, maintaining, or renewing a required license or permit if required in connection with our provision of rental management services. Such information may include your full name and the full name of all owners, your contact information, the address of the property, your tax identification number, and information relating to rental activity.
In jurisdictions that impose lodging, hotel, occupancy, sales, or other types of taxes on transient or rental occupancy of property, and where an agreement permits us to collect and remit such taxes on behalf of an owner, we may disclose information to government agencies in connection with the collection and remission of taxes. The information we disclose may include your name and contact information, the property address, the dates of stay and transaction amounts, amount of tax collected or due, the permit or license number for the property, and the owner’s tax identification number(s).

We may aggregate your information.

We may aggregate data about individuals who use the Services, meaning we combine and anonymize this information. We may share this aggregated information with third parties to help describe our business, analyze our marketing efforts, comply with regulations, obtain insights about our business practices, and refine the services we offer, and for other business purposes. Such aggregate data is not personally identifiable.

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